Shipping policy

SHIPPING POLICY

At GLOSMOSE, we work with fulfillment and shipping partners to deliver your beauty essentials to you as efficiently as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Once your order has shipped, you will receive tracking information when available.

SHIPPING TIMES

Estimated delivery times may vary depending on the product, destination, shipping carrier, customs processing, and other factors.

Estimated delivery time for orders shipped to the United States is generally:

3–20 business days

Delivery estimates are not guaranteed delivery dates.

Some orders may arrive earlier, while unexpected carrier delays, customs delays, weather conditions, or other circumstances may cause additional transit time.

TRACKING

When tracking information is available, it will be provided by email.

Please allow some time for tracking information to become active after the shipment has been dispatched.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, please contact us immediately at support@glosmose.com.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the shipping carrier, GLOSMOSE is not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

If you still cannot locate your package, contact us at support@glosmose.com and we will do our best to assist you.

CUSTOMS AND IMPORT FEES

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

SHIPPING DELAYS

GLOSMOSE is not responsible for delays caused by shipping carriers, customs authorities, weather, natural events, incorrect addresses, or circumstances outside our reasonable control.

CONTACT

For shipping questions, contact:

GLOSMOSE Customer Support
support@glosmose.com